suhrab karimi’s review of BC Wide Heating & Air Conditioning

“Our old furnace started acting 'off' yesterday morning (still working but could tell something wasn't quite right). I've been a customer of BC Wide Home Services for many years, and when I called them they sent a technician out to inspect the furnace within a few hours. I'm glad I did, because there was an issue with the heat exchanger and carbon monoxide levels were higher than they should be. Because it was an old furnace, replacement was the best option, and they were able to replace it today. Very grateful for the fast turnaround at this time of year when we really depend on the furnace! We needed a specific model that would fit in the small space and work with our existing AC unit. Thank you to Allan who did the install and answered all our questions. I've dealt with this company before and always had a great experience. They installed a tankless water heater last year, and the new system is great and takes up a fraction of the space. They also installed our AC a few years ago, similar great experience. They are always friendly, tidy, have competitive pricing, and are just generally very easy to deal with.”

“Alan and his colleague are very friendly and professional. They installed everything and left it clean, and they were also quick, which was much appreciated since the water had to be shut off to replace the water heater. I highly recommend them.”

“Heat pump, furnace and tankless water heater installed. Competitive price. Careful, friendly, competent, efficient installation team. Professional appearing installation. Good company, highly recommended.”

“If I could give BC Wide Home Services and Alan 10 stars, I absolutely would. In the middle of a heat wave, our heat pump completely failed, leaving us stranded in an unbearably hot house. With 5 skylights and uncomfortable temperatures, we urgently called BC Wide Home Services, hoping someone could help. Despite it being the end of what must have been an incredibly long and demanding day during one of the busiest times of the year for HVAC technicians, Alan somehow found a way to fit us into his schedule on the same day. That level of customer care alone speaks volumes about the company. Alan arrived with a genuine smile, a positive attitude, and an immediate sense of confidence that put us completely at ease. From the moment he walked through the door, it was clear we were dealing with someone who takes immense pride in his work. He was exceptionally thorough and methodical, carefully diagnosing the problem by systematically testing the electrical system and every component rather than making assumptions or rushing to conclusions. He explained everything clearly, answered every question patiently, and never once tried to upsell us or recommend unnecessary repairs. Within 30 minutes, he had our heat pump running perfectly again. What impressed us most wasn’t just Alan’s technical expertise, it was his integrity, professionalism, kindness, and genuine desire to help. In an industry where trust means everything, he earned ours completely. This experience has made our decision an easy one. We will be moving all of our future HVAC business to BC Wide Home Services without hesitation. Companies are only as good as the people they employ, and if Alan is a reflection of BC Wide’s standards, then they have built something truly exceptional. I will enthusiastically recommend BC Wide Home Services to our family, friends and neighbours. It is rare these days to find a company that combines outstanding technical expertise with this level of customer service and genuine care. Thank you, Alan, for turning a stressful situation into such a positive experience. You didn’t just repair our heat pump, you restored our comfort and reminded us what truly exceptional customer service looks like.”

“Furnace and Heat Pump installed. The team was professional, efficient, patient, courteous and it was reasonable pricing. Went the extra mile to show up at 8:00 pm to assist the owner in relighting the pilot light for our HWT!”

“BC Wide had serviced our heating and hot water systems for many, many years. Joe has regularly been part of the BC Wide crew and has been directly involved in the aforementioned services. Recently, we added service for our central A/C and also upgraded our thermostat to be WiFi friendly and to have remote access to (and control over) the heating and cooling systems. Joe has always been friendly and capable and we have always relied on his advice. Recently, Joe has been joined by Alan whos is learning the trade and has either completed or will soon complete his trades papers. Alan is proving his capabilities and expertise as well. Both Joe and Alan warrant recognition and our thanks”